At V/Line, our staff are committed to providing the highest levels of customer service.

Customers have told us they want a safe and secure, reliable, comfortable, helpful and informative journey. These are our Customer Charter commitments and will continue to be a priority.

More than 190 train services stop at stations along the Gippsland line each week and there is significant investment in the region, which will see major upgrades and improvements for passengers.

V/Line, proudly supporting the Customer Service Excellence Award.